November, 13 2024

Introduction

Fortis Cleaning Solutions is committed to safeguarding the privacy of its clients and users. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage our services or access our website. We adhere to the legal requirements of the Data Protection Act 2018 and the UK GDPR regulations, ensuring that your privacy is protected in all our operational activities.

Information Collection

We collect personal information from you when you interact with our services or website. This may include your name, postal address, email address, phone number, and any other details you provide. We gather this information through direct interactions such as form submissions, service inquiries, and correspondence. Our digital platforms may also collect information through cookies and analytics tools to enhance user experience and monitor website traffic.

Use of Information

The information we collect is utilized to deliver quality cleaning services tailored to your needs. We use your details to confirm appointments, provide customer support, respond to inquiries, and send updates related to our services. Furthermore, we may use your information for internal analysis to improve our services and customer communication. With your consent, we might send promotional materials that we believe would be of interest to you.

Information Sharing and Disclosure

Fortis Cleaning Solutions does not sell, rent, or lease your personal information to third parties without your explicit consent. We may share information with service providers who assist us in our operations, such as payment processors and IT service providers. Any third-party access to your information is conducted under strict contractual obligations to maintain its confidentiality and security.

Data Security

We implement robust security measures to protect your information from unauthorized access, disclosure, or misuse. Our systems are regularly updated and monitored to ensure the integrity of our data security protocols, which include encryption, access controls, and secure data storage solutions. While we strive to employ state-of-the-art protection measures, we cannot guarantee absolute security and act promptly upon any potential breaches.

Data Retention

Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely dispose of it to prevent further access or use. Our retention practices comply with legal and regulatory obligations for data management and archival processes.

Your Rights

You have the right to access your personal data, request corrections, or related modifications. You can also withdraw consent to data processing where applicable. We provide mechanisms for you to exercise your rights, including the right to data portability and the opportunity to object to data processing. Any inquiries or requests can be directed to us via [email protected].

Changes to Our Privacy Policy

Our Privacy Policy may be periodically updated to reflect changes in regulations or service enhancements. We will notify you about significant changes via appropriate channels and update our website to include the revised policy. Your continued use of our services constitutes your acceptance of any changes to our privacy practices.

Contact Information

If you have questions or concerns regarding our privacy practices, please contact us at:

Leopold Fairweather
King George Square, Adelaide St,
Brisbane City QLD 4000, Australia
Email: [email protected]